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Japanese Quality Terms

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  • Gembutsu
    Japanese word meaning 'real thing'. It is one of the components of the 'Three Reals' meaning go to the real place (gemba) to see the real thing (gembutsu) and collect the real facts (genjitsu).
  • Mura
    Inconsistency or excess variation in either processes or demand.
  • Kaikaku
    Revolutionary change. Where kaizen is generally evolutionary in nature, kaikaku requires radical shifts in thinking.
  • Muri
    It means unreasonableness or overexertion.
  • Andon
    A type of visual control that displays the current state of work (i.e., abnormal conditions, work instructions, and job progress information).
  • Genchi Genbutsu
    Means go and see for yourself. Go see the problem.