Six Sigma

Customer Identification

Customer Types Broadly speaking, there are two types of customers:  internal customer and external customer. The concept of the internal customer was popularized by quality Guru Joseph Juran. In an organization, the next process is…

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Change Management

Six Sigma and Change Management Improvement project always lead to some change.  You cannot improve something by maintaining the status quo. People don’t like change, people like status quo. If anything changes people get disturbed….


Benchmarking

Introduction When you are doing a Six Sigma project, you are trying to take the performance of the process to the highest level. When you want to reduce the defect level, you want to reduce…


Why does Six Sigma fail?

Failure means inability to achieve the objective which Six Sigma projects were supposed to achieve? Following are some of the reasons for a Six Sigma project to fail. Lack of management support The top reason…


Benefits of Six Sigma and Lean

Obviously, you can see that benefit of both of these, Six Sigma and Lean is to make the customer happy. Six Sigma generates sustained success. Anything which you have improved in the process is going…



Six Sigma and Lean Philosophy

The philosophy Behind Six Sigma: Six Sigma has these four points, which it emphasizes on. Know what is important to the customer. Whatever improvement project you are doing make sure that it is important to…


History of Six Sigma and Lean

History of Six Sigma: Even though the commonly known fact is that Six Sigma was initiated in 1987 by Motorola. But Six Sigma is basically a packaging of a lot of quality tools. These quality…


Coefficient of Correlation

Using the data, let’s plot the Scatter diagram to see if there is any relationship between the Test score (or marks obtained) and the number of hours studied. Visually looking at this we can make…


3A2 – Team Roles

In a team, different individuals have different roles to play. Here are four roles for a team: Leader, Facilitator, Coach or a Member. All these are the components of a team, but remember that these…